Terms of service
General Terms and Conditions of Sale
Preamble
These General Terms and Conditions of Sale (the "Terms") govern all contractual relations between LHOVI and its customers in connection with sales made on the lhovi.com website.
Placing an order on the site implies full and unreserved acceptance of these Terms.
Article 1. Seller identification
The lhovi.com website is published by:
LHOVI
Simplified joint-stock company with variable capital
Minimum share capital: 1 euro
Trading name: LHV
SIREN: 999 760 614
Intra-community VAT number: FR47999760614
Evry Trade and Companies Register
Registered office: 51 rue de Robinson, 91100 Corbeil-Essonnes, France
President: Ms Leana Alves
Chief Executive Officer: Mr Hethan Mence
Email: contact@lhovi.com
Article 2. Purpose
The purpose of these Terms is to set out how the items offered by LHOVI on its site are sold. LHOVI sells shoes, clothing, fashion accessories and watches, both new and second-hand, carefully sourced and selected.
Article 3. Product characteristics
LHOVI mainly sells second-hand pieces. Each item comes with a detailed description, photographs taken by us, and a precise statement of its condition, including any marks of use, flaws or signs of wear related to the second-hand nature of the product.
The buyer acknowledges that, by their second-hand nature, the pieces sold may show marks of use which are not defects but characteristics inherent to the product.
Every piece is checked before shipping. LHOVI does everything in its power to guarantee the authenticity of the items offered.
Article 4. Prices
Prices are shown in euros, all taxes included, excluding delivery costs. Delivery costs are stated when the order is placed, before payment is confirmed.
LHOVI reserves the right to change its prices at any time. Items are invoiced on the basis of the rates in force when the order is confirmed.
Article 5. Orders
An order is confirmed once these Terms have been accepted and payment has been confirmed.
LHOVI reserves the right to cancel or refuse any order from a customer with whom there is an unresolved dispute over payment of a previous order.
As every piece is unique, availability is shown in real time. If an item sells out after an order is confirmed, the customer is informed as soon as possible and refunded in full.
Article 6. Payment
Payment is made online, using the payment methods offered on the site, in particular bank card (Visa, Mastercard, American Express), Apple Pay and Shop Pay.
Transactions are secured by our provider Shopify Payments. LHOVI stores no banking data.
The account is debited when the order is confirmed.
Article 7. Delivery
Items are shipped to the address given by the customer when ordering. LHOVI delivers to mainland France and the European Union.
Estimated delivery times are stated when the order is placed. Any excessive delay may give rise to cancellation of the sale at the customer's request.
The risk of loss or damage passes to the customer on receipt of the parcel.
Article 8. Right of withdrawal
In accordance with Articles L221-18 and following of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to give a reason.
How to exercise this right is set out in our Return and refund policy.
Article 9. Guarantees
The products sold benefit from:
- The legal guarantee of conformity provided for in Articles L217-3 and following of the French Consumer Code, which applies for one year on second-hand goods
- The guarantee against hidden defects provided for in Articles 1641 and following of the French Civil Code
To invoke these guarantees, the customer can contact us at contact@lhovi.com.
Flaws mentioned in the product description cannot constitute a defect within the meaning of these guarantees, as those details were fully disclosed to the buyer.
Article 10. Liability
LHOVI cannot be held liable for any indirect damage resulting from the use of the products or of the site.
LHOVI cannot be held liable for failure to perform the contract in the event of force majeure, as defined by French case law.
Article 11. Intellectual property
All the elements of the lhovi.com website (text, photographs, logos, graphic identity) are the exclusive property of LHOVI or of its partners. Any reproduction, in whole or in part, is strictly forbidden without prior written authorisation.
Article 12. Personal data
The processing of personal data is covered by a dedicated policy, available on the site, which complies with the General Data Protection Regulation (GDPR).
Article 13. Customer service
For any question, complaint or request about your order, you can contact our customer service:
Email: contact@lhovi.com
Article 14. Consumer mediation
In accordance with Articles L611-1 and following of the French Consumer Code, if a dispute cannot be settled amicably the customer may refer the matter free of charge to a consumer ombudsman.
Competent ombudsman:
CM2C, Centre de la Mediation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean, 75017 Paris, France
www.cm2c.net
The customer may also use the European online dispute resolution platform:
https://ec.europa.eu/consumers/odr
Article 15. Applicable law and jurisdiction
These Terms are governed by French law.
In the event of a dispute, and after an attempt at amicable settlement, the French courts shall have sole jurisdiction.
Article 16. Changes to these Terms
LHOVI reserves the right to change these Terms at any time. The Terms that apply are those in force on the date of the order.
Last updated: April 2026