Refund policy

Return and refund policy

At LHOVI, every piece is selected with care, photographed in detail and described with full transparency. Our descriptions set out the condition of each item, along with any signs of wear associated with second-hand goods.

1. Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

To exercise this right, you must notify us of your decision by email at contact@lhovi.com before the 14-day period expires.

2. Return conditions

To be accepted, the returned item must:

- Be in its original condition, identical to the one described and photographed on the product page
- Show no sign of use, however brief
- Retain all its original elements: LHOVI packaging, tags, dust bag and any accessories
- Be accompanied by at least two photographs sent to contact@lhovi.com before the return is shipped

Any item returned in a condition different from the one in which it was sent may be refused, or refunded at a reduced amount proportionate to the loss of value observed.

3. Items not eligible for return

In accordance with the law, the following cannot be returned:

- Items personalised or repaired at the customer's request
- Items whose condition has deteriorated after delivery
- Items returned after the legal 14-day period

Flaws described on the product page are not grounds for return, as these details were fully disclosed to the buyer at the time of ordering.

4. Return shipping costs

- If you simply change your mind (ordinary withdrawal): return shipping is paid by the customer.
- If the item has an undisclosed defect, or is proven not to match its description: return shipping is paid in full by LHOVI.

We recommend using a tracked service insured for the value of the item. LHOVI cannot be held liable for a parcel lost or damaged during the return.

5. Return procedure

1. Notify us of your intention to return at contact@lhovi.com within 14 days.
2. Attach at least two photographs of the item and its packaging to your email.
3. Wait for our confirmation and shipping instructions.
4. Send the item back within 14 days of our confirmation.

6. Refund

Once the returned item has been received and confirmed to be in perfect condition, LHOVI issues the refund in the form of a store credit valid for 12 months across the whole shop, within 14 days.

If the item is faulty or does not match its description, the refund is issued to the original payment method.

7. Legal guarantees

Independently of this policy, you benefit from:

- The legal guarantee of conformity provided for in Articles L217-3 and following of the French Consumer Code, which applies for one year on second-hand goods.
- The guarantee against hidden defects provided for in Articles 1641 and following of the French Civil Code, for two years from the discovery of the defect.

To invoke either guarantee, contact us at contact@lhovi.com.

8. Customer service

Any question regarding a return or a refund can be sent to:

LHOVI
Email: contact@lhovi.com