Shipping policy

Every LHOVI order is handled with care. Our pieces are unique and valuable, so we pay particular attention to how they are packed and shipped.

1. Delivery areas

LHOVI currently delivers to mainland France and to every country in the European Union. For any request outside the EU, please contact us at contact@lhovi.com.

2. Preparation times

Orders are prepared and shipped within 3 to 5 working days of payment being confirmed. Before shipping, each piece undergoes a final check, careful packing and protection suited to its value.

You receive a confirmation email with the tracking number as soon as your parcel is handed to the carrier.

3. Delivery methods and rates

Standard delivery is FREE on orders from 450 euros, in France and anywhere in the European Union. Express delivery remains payable.

3.1. Mainland France

- Mondial Relay (pick-up point): 5 euros, estimated 3 to 5 working days, FREE on orders from 450 euros
- Colissimo signed home delivery: 13 euros, estimated 2 to 3 working days, FREE on orders from 450 euros
- Chronopost 24h express: 15 euros, next working day before 1 pm

3.2. European Union

- Colissimo International signed: 18 euros, estimated 5 to 8 working days, FREE on orders from 450 euros
- Chronopost International express: 36 euros, estimated 3 to 5 working days

The times shown are estimates provided by the carriers. They are not a firm commitment by LHOVI and may be affected by outside events such as public holidays, weather conditions or peak periods.

4. Order tracking

As soon as your order ships, you receive an email containing the tracking number. You can follow your parcel at any time on the website of the carrier you selected.

If you have not received this email within 5 working days of your order, check your spam folder or contact us at contact@lhovi.com.

5. Packing and protection

Every piece is packed with care in LHOVI branded packaging, with the protection suited to the nature of the item: tissue paper, original dust bag where available, reinforced cardboard and a moisture-absorbing sachet.

Items worth more than 500 euros are shipped insured for the declared value of the product.

6. Receiving your parcel

On delivery, we strongly recommend that you:

- Inspect the outside of the parcel before signing
- Refuse the parcel, or record precise reservations with the carrier, if there is visible damage such as an opened, crushed or wet box
- Contact LHOVI within 48 hours at contact@lhovi.com if you find anything wrong on opening

Without reservations recorded on delivery, the parcel is deemed to have been delivered in perfect condition.

7. Lost or damaged parcel

If a parcel is lost, unusually delayed or damaged in transit, contact us at contact@lhovi.com within 7 days of the expected delivery date. LHOVI will open an enquiry with the carrier and keep you informed of the outcome.

If the loss or destruction is confirmed, LHOVI will refund the product in full, or replace it if an equivalent piece is available.

8. Delivery address

The delivery address given when ordering is the customer's responsibility. LHOVI cannot be held liable for a parcel delivered to an incorrect address entered by the customer.

If you need to change the address after your order has been confirmed, contact us immediately at contact@lhovi.com. A change is only possible before the parcel is handed to the carrier.

9. Nobody home at delivery

If you are out when a Colissimo or Chronopost home delivery is attempted, a delivery notice is left. The parcel is then held at the post office or pick-up point for a maximum of 14 days. After that, it is returned to the sender, and the cost of sending it out again is payable by the customer.

For Mondial Relay pick-up point deliveries, the parcel is held at the pick-up point for 14 days from the moment it becomes available.

10. Contact

For any question about your order or your delivery:

Email: contact@lhovi.com

Last updated: October 2026